shopify partners

Shopify support

Need technical support for your Shopify or Shopify Plus online store?

We offer specialist ecommerce Shopify support for every version of Shopify.

  • Error resolution.
  • Configuration issues.
  • App configuration.
  • Design and layout.
  • Modifying themes
  • Creating new themes
  • Internationalisation and Shopify Markets
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What our clients say

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Shopify audit

Shopify entrusts our team of experts with the platform’s support and maintenance to help you develop your Shopify store.

At 3dids.com, we’re the Best Exclusive Shopify Plus Partner Agency. This accreditation qualifies us to deliver projects using Shopify technology in Spain and internationally.

  1. Exclusive benefits: Our Shopify support service offers everything from personalised advice to fast solutions.
  2. ‘Shopify expert’ consultancy: Get expert Shopify advice to optimise your online store. Maximise sales and grow your business with specialist guidance.
  3. Personalised support: We tailor our support to your needs. 
  4. Page optimisation: From creating effective landing pages to improving user experience, we’re here to strengthen your online presence.
  5. Efficiency: Overcome obstacles and make your ecommerce business more efficient with targeted technical support that helps you understand your situation and the practical solutions available.

Tailored Shopify technical support

Fast solutions: Whether you’re facing a specific problem or have a non-urgent question, we’re here to help. Book our standard support hours package and we’ll answer all your questions.

Complete flexibility: From configuration to store design and layout, we’ll use the hours where you need them, delivering solutions tailored to your business.

Adapted to your requirements: We’re committed to doing the work needed to optimise your online store.

Shopify support and ongoing improvements

  1. Immediate contact: If you need urgent assistance, contact us at any time by chat or phone. We’ll respond urgently if you’re facing a situation that requires immediate support.
  2. Experts at your service: At 3dids.com, our specialist design and development team is dedicated to guiding you every step of the way. From answering your questions or migrating your entire project to Shopify to carrying out essential work that helps your business grow.
  3. Certified quality: Our highly skilled developers and designers are certified through official Shopify training for Shopify Partner agencies. That expertise helps ensure every task is completed to the highest standard.
  4. Committed to your growth: More than an agency, we’re your strategic Shopify Plus partner. Our mission is to help your business grow with tailored solutions backed by our team’s experience and training.
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Shopify support for everything

The problem

We’ll need you to describe the problem you’re experiencing as clearly and practically as possible. We can adapt to any current communication or video-calling technology.
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Estimate

We’ll estimate the time and resources needed to resolve your issue and agree on them with you before we start work.
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Follow-up

You’ll be able to stay in touch with us throughout, track your issue and follow the temporary and permanent solutions we provide to resolve it.
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Consultancy

We can help with technical, procedural and strategic questions. Shopify Plus offers a wealth of business opportunities you may not have discovered yet.
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Advice

Talk to us. We’re Shopify and Shopify Plus experts, with more than 500 projects under way, including 200 developed and launched on Shopify. We know our stuff...
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Contact

We’re here whenever you need us. Shopify Plus certified us as Exclusive Shopify Plus Partners after we met its worldwide standards for performance, effectiveness and expertise.
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Error resolution

Any human or technical error that has disrupted your online store.
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Configuration

If you’re unsure how apps or tools work or how to configure them.
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Design and layout

If you’re unfamiliar with Shopify Plus’s extensive customisation options, we’ll help you install the right solution for your online store.
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Innovation and independence with Shopify

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Shopify technical support

How can I get more out of Shopify?